Quote helpline

0333 0151 203

Monday-Friday 9am-5pm

Saturday 9am-1pm

How to make a claim

Trying to get the care you need can be a bit of a headache. We’ve got the remedy. With our virtual GP service and our dedicated care team, we’ll find you the right consultant, first time.


The right treatment, right away

Heres how it works:


Book a virtual GP appointment

Our virtual GP service is the quickest way to get an appointment with an experienced GP.

Prefer to see an NHS GP? No problem, just ask for an open referral letter and send it to:



We’ll assess your referral

If your virtual GP thinks you should see a consultant, they’ll send their referral letter straight to us.

For most cases, our care specialists can assess your symptoms and call you within the next working hour to talk through your options.

For more complex cases, they’ll get advice from one of our consultants and call you within 24 hours.


We’ll find the right consultant

If your claim is eligible, we’ll find local consultants specialising in your condition. When we call you, we’ll give you a few options and you can choose who you'd like to see.


We’ll arrange everything for you

We’ll book you an appointment with your chosen consultant, and send them all the relevant information ahead of time.


We pay the bill

Any invoices are sent to us for us to settle, so there’s no admin for you to worry about. (For a few complimentary treatments, you pay and we’ll refund you.)

Extra care for kids

When the referral’s for a child, our care specialists will always start by speaking to a consultant who’s an expert in children’s health.


Got questions about making a claim?


We’ve got the answers!

Give us a call on

0333 0151 202

Monday-Friday 9am-5pm

Or pop your question in an email to

What members are saying about our care team